Terms & Conditions

Welcome to JUILLET! This website is located at WWW.JUILLETOFFICIAL.COM is owned and operated by Juillet Pte Ltd. Our company is incorporated in Singapore, registration number 201619817R. Juillet Pte Ltd registered office address is at 10 Anson Road, #10-11 International Plaza, Singapore 079903.

The Terms and Conditions outlined below apply to purchases made from Juillet website: www.juilletofficial.com. Your acceptance of the Terms and Conditions is given when you make a purchase from Juillet. It is important to read these Terms and Conditions carefully before buying goods from our website.

Juillet reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders.

If you have any questions about any aspects of our website please email us at hello@juilletofficial.com.

JUILLETOFFICIAL.COM INFORMATION

We will endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please email us at hello@juilletofficial.com, although we must stress, this does not admit liability on Whistles's part.

Shopping online is as much fun as buying in-store, but it is a totally different experience

Be aware that:

  • the colours shown on our website will vary depending on a range of factors including your computer screen and display settings
  • sizes and measurements are approximate only
  • all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
  • delivery timings are estimates only
  • goods and promotions which are offered on our website may not always be available

It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.

SHOPPING ON JUILLETOFFICIAL.COM

Placing an order on juilletofficial.com couldn't be easier. Here's a few steps to get you started.

Regular Products:

Once you have chosen your item, add it to your shopping bag. Enter your login details. Include your address and choose your payment method then finally confirm your order. Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received. An order despatch email will be sent and payment taken from your credit/ debit card when we have checked our stocks and can confirm we have the goods you ordered. This is the point when we have agreed to a contract with you.

Before an order can be accepted we must receive full payment and will process your credit/debit card as we prepare your goods for despatch. Once you receive the order despatch email this will act as confirmation that your item(s) have been sent and/ or will list any goods that are unavailable. We reserve the right to refuse any order prior to despatch. Please note that all orders are processed and dispatched quickly, if you would like to cancel or change any details in your order please contact hello@juilletofficial.com as soon as possible. Please be advised that you also have the option to return your order within 14 days of receipt.

Atelier Products:

Once you have chosen your item, length and customization option, add it to your shopping bag. Enter your login details. Include your address and choose your payment method then finally confirm your order. Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s) and your approximate date of delivery. Please be aware that this email is an acknowledgement that your order has been received and this is the point when we have agreed to a contract with you. An order despatch email will be sent when your atelier order is ready to be delivered.

Before an order can be accepted we must receive full payment and will process your credit/debit card as we prepare your goods for despatch. Once you receive the order despatch email this will act as confirmation that your item(s) have been sent.

Please note that all orders are processed and dispatched quickly, if you would like to cancel or change any details in your order please contact hello@juilletofficial.com as soon as possible. Please be advised that atelier product is made to order and once your product is made you may not be able to cancel your order. Nevertheless you will have the option to return your atelier product within 21 days of receipt.

STOCK AVAILABILITY

While JUILLET makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund in cash that particular item or your entire order.

SHIPPING

We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 12pm SGT, on weekends or holidays will begin processing the next working day.

ITEM
LOCAL (SINGAPORE)
INTERNATIONAL
REGULAR PRODUCTS
Free (2-5 working days)
Flat fee (10-14 working days)
ATELIER PRODUCTS
Free (10-14 working days)
Free (10-14 working days)
MULTIPLE PRODUCTS
(Mix of regular & atelier pieces)
Free & and will be send separately according to the type of products you ordered
Flat fee (10-14 working days) and will be send together with the atelier product.

As soon as your order ships, you will be provided with a tracking number. You can find your order details and tracking information on the My Orders tab within the My Account menu.

RETURN/ EXCHANGE

If for any reason you are not happy with your selection, you can exchange an item for another item, or return it for a refund with store credit, subject to the following conditions:

  • Regular (non-customized) items may be returned or exchanged for 14 days from original purchase date or a refund by store credit.
  • Atelier (customized) items may only be return for 21 days from original purchase date. Atelier items returned to us is a non-sellable condition as it's already been customized according to your preference. Please note that we only refund in store credit of the original price of the product. Any customization fee will not be refunded.
  • Exchange is currently only available for Singapore customers. All international exchanges are handled on a case-by-case basis.
  • Any item to be returned or exchanged must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.
  • No return/ exchange on sale items.
  • All shipping costs for return or exchange parcels will be bourne by customers.
  • All local return & exchanges are appointed by our courier service.
PROMOTIONAL DISCOUNT CODES
  • We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified purchases made throughout this Website.
  • The conditions of use relating to any discount code will be specified at the time of issue.
  • These T&Cs relate to all JUILLET promotions and discount codes (unless otherwise stated).
  • Limited to one promotional code per order
  • Limited to full price items only
  • Cannot be used in conjunction with any other promotional offer
  • Cannot be used after an order has already been placed
  • Vouchers and promotional codes are not redeemable for cash
  • Vouchers and promotional codes are not transferrable
CUSTOMER CARE

Need help? Email us at hello@juilletofficial.com, Monday to Friday. We will get back to you shortly within 1 working day.

PRIVACY

JUILLET is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs. We will only use your personal information for the purpose it was intended and to provide you with information about JUILLET related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email at hello@juilletofficial.com.