Return & Exchanges

We hope that you love what you ordered from JUILLET. But in the event that you don't, we've made it as simple as possible to return items to us and we will do our best to exchange or issue store credit of your purchase.
REGULAR ITEMS

Returns for regular items (non-customized) will be accepted subject to the following conditions:

  • You may return or exchange within 14 days of the original purchase date.
  • Item(s) must not be worn, altered, or washed.
  • Item(s) are in original condition, with all tags intact. Items soiled with make-up, dirt, food, or similar will not be accepted.
  • We are happy to exchange your regular item for a different size and/or color in the same style as originally ordered. For your reference, an item is considered Regular when made with our standard length and no additional changes.
  • A one-time exchange is permitted per purchase. Do note that exchanges are valid for Singapore orders only.
  • We will refund your return item only in store credits within 3 working days after we receive the return item in our warehouse.
  • Store credit are valid for 3 months from the date of issue and it's strictly non-refundable, not eligible for extension and non-exchangeable for cash
  • PLEASE NOTE: All sale purchases are FINAL. Return or exchange requests on sale items will not be accepted. Dresses purchased using a store credit, promo code or email offer are not considered as sale item and are eligible to return.
  • PLEASE NOTE: All shipping costs for return or exchange parcels will be bourne by customers.
ATELIER ITEMS

For Atelier items (customized), there is no exchange/ return allowed. However, we are happy to provide you with one time free alteration subject to the following conditions:

  • We only provide free alteration for the part of the clothes that is customized according to your preference.
  • Please drop us an email and arrange for an appointment to do free alteration.
  • Item(s) are in original condition, with all tags intact. Items soiled with make-up, dirt, food, or similar will not be accepted.
  • Free alteration is accepted within 21 days of the original purchase date.
TO MAKE DOMESTIC (SINGAPORE) RETURN/ EXCHANGE:
  • Please fill up the return/ exchange form in complete and e-mail to us at hello@juilletofficial.com. Give us 1 working day to process your inquiries. You may download the return/ exchange form here.
  • We will send you the confirmation return form by email.
  • Enjoy hassle free returns! We will arrange the collection on your behalf according to your preferred time and date using our courier, Dpex. Dpex is able to collect your return packages on working days with a fee as low as S$ 4.
  • Please prepare your return parcel and insert the confirmation return form together before giving it to our courier.
  • Once your item is received and inspected, we will notify you upon successful refund (store credit) or dispatching your exchange item.
TO MAKE INTERNATIONAL RETURN:
  • Please fill up the return/ exchange form in complete and e-mail to us at hello@juilletofficial.com. Give us 1 working day to process your inquiries. You may download the return/ exchange form here.
  • We will send you the confirmation return form by email.
  • Please mail the return parcel at your preferred postal service at your location and inform us with the tracking number.
  • Please mail your return parcel together with the confirmation return form back to us.
  • Once your item is received and inspected, we will notify you upon successful refund (store credit).